THE PRODUCT
AI that understands your business and your customers.
TungaLogic brings business knowledge, customer context, AI-generated communication and human oversight together in one system — so replies fit your business, not a generic script.
Understands what needs to happen.
TungaLogic does more than generate text. Every incoming message is read in context, so it can work out whether it should handle the communication itself, bring a human in, or leave it alone entirely.
What TungaLogic knows about your business
BUSINESS CONTEXT
AI that knows your business.
A useful business AI shouldn't answer customers using generic knowledge alone. TungaLogic works with the services, hours, tone, policies, booking information and rules you actually provide — nothing it hasn't been told.
Automation when it makes sense.
Human judgement when it matters.
Routine, appropriate communication can be handled automatically. Pricing, ambiguity, unusual requests and anything else that calls for judgement can be surfaced for review instead — nothing is sent without a decision behind it.
- Approve and send it as drafted
- Edit it, then send your version
- Regenerate a new suggestion
- Reply to the customer yourself
AI-suggested reply
Worth a check“Yes, we can usually fit same-week bookings — could you share your postcode so I can check availability?”
Booking enquiry — Sarah M.
- Known information
- Regular customer, prefers weekday appointments
- Next action
- Confirm Thursday slot
CUSTOMER CONTEXT
Every conversation has context.
Messages are connected to customer and conversation records rather than treated as isolated events. What's relevant from earlier conversations can help a new reply make sense as part of an ongoing relationship — not a perfect memory, just useful continuity.
TEACH TUNGALOGIC
Make TungaLogic more like your business.
When you edit an AI-suggested reply, TungaLogic can capture what changed and why — creating structured feedback that can be used to improve how it works for your business over time.
Original: “We don't offer refunds.”
Your edit: “Deposits are refundable up to 48 hours before your appointment.”
Captured as structured feedback — original response, your edit, and why.
Built to know when not to send.
TungaLogic is designed to tell routine communication apart from situations where sending something automatically wouldn't be appropriate. Those are held for your review rather than sent on their own.
Built beyond the inbox.
The same business knowledge, customer context and controls are built to work the same way regardless of channel — so adding a new one extends TungaLogic rather than starting over.